Assistant Manager

About The Brand

Crock A Doodle is a Canadian woman-founded and owned franchise business established in 2002. There are currently 34 studios operating across Ontario, Manitoba, and Alberta, including resort locations in Blue Mountain and Friday Harbour. Crock A Doodle is a special place where family and friends can gather to create, laugh, share, and grow together. The studio offers a range of products and services, including in-studio painting (available by appointment or drop-in), party room reservations, event delivery and hosting, as well as online orders for ‘Doodle-to-Go.’ Each piece is professionally glazed and kiln-fired to achieve a brilliant, durable finish, making it suitable as functional dishware, unique souvenirs, one-of-a-kind gifts, and cherished keepsakes.

About The Studio 

The CAD Kenaston studio has proudly served the Fort Garry South community for 11 years, with nearly 20,000 registered customers from both within and outside the city. The Kenaston studio has established a strong presence and is well-positioned for continued growth in the years ahead.

Role Requirements:

• Reside in the city of Winnipeg and can work full time in studio (no remote)
• Have the availability to work all studio operational hours 10 am – 10 pm
• Hold a valid driver’s license of MB
• Own or access to a vehicle for potential travel throughout Winnipeg (as we host off-site events)

About You: 

You Show Up

Success begins with showing up for yourself and others.
Punctuality and responsiveness are the cornerstones of our success.
You are a self-starter who proactively plans your tasks and manages productivity with efficiency.

You Care

• You care about people and their happiness, contributing to the positive experiences we provide.
• You value the health of the business and the reputation of the brand as much as the rest of the team.
• You believe in our mission and consistently deliver on both the ‘how’ and ‘what.’
• You recognize that your team’s experience is just as important as the customer’s.
• You are always thinking of ways to improve how we deliver exceptional customer experiences and manage the business.

You Hustle

• You are driven to excel in your role and meet all job requirements.
• You focus on details, no matter how small.
• You are eager to learn the inner workings of the business and are curious about how everything operates.
• You are committed to expanding our business footprint in Manitoba.
• You actively promote our brand philosophy and increase brand awareness.
• You strive to earn the loyalty of both employees and customers through every interaction.

You Inspire

• You lead by example, embodying the core behaviours of a dedicated team member.
• You treat others as they wish to be treated.
• You are the go-to person for challenging questions and situations.
• You support, encourage, celebrate, and recognize your team members’ efforts and achievements.
• You are always ready to roll up your sleeves and assist the team when needed.
• You believe in the principle: “If you want to go fast, go alone. If you want to go far, go together.”

Key Responsibilities

As an Assistant Manager at the studio, you will support the Manager by embodying and promoting the brand philosophy of enriching and enhancing the customer experience. You will oversee the daily operations of the studio and proactively contribute to the growth of the business, including but not limited to the following responsibilities:

Studio Management (50%) – Leadership Essentials

• Deliver an exceptional customer experience that fosters loyalty, encourages word-of-mouth promotion, and drives repeat visits.
• Maintain a clean, positive, and energetic studio environment for both customers and staff.
• Oversee studio operations to ensure optimal efficiency.
• Manage inventory to guarantee an adequate supply of bisque, paints, and other necessary materials.
• Ensure the studio is consistently clean, well-organized, and appropriately merchandised for each day, season, and painting opportunity.

In-Studio Production (5%)

• Ensure quality control in the glazing and firing of customer pieces.

Business Development (35%)

• Maximize business growth opportunities to enhance your earning potential.

Customer Care (10%)

• Approach every customer interaction with warmth, care, and empathy.
• Foster a sense of comfort and confidence in customers throughout their pottery painting experience.

**A comprehensive, detailed description of key roles and responsibilities will be provided following the successful completion of the screening interview.**

What’s in it for You?
(*Subject to change based on business requirements and owner discretion.)

Base Salary Range: $17 – $23 per hour (based on leadership skills and relevant experience).
Vacation Allotment: 2 weeks of paid time off (PTO), increasing to 3 weeks after 5 years of service. Vacation must be scheduled outside of blackout periods* and is subject to manager approval.
*Benefits: Basic Life, Drug, Dental, Health, and Vision coverage included. Specific details to be discussed with the owner and provider.