House Manager

Website The West End Cultural Centre

deadline: August 16, 2019 at 4:30pm

Organization Summary

The West End Cultural Centre is a dynamic and innovative not-for-profit charity that focus’ on bringing artists and audiences together to share in the creative experience.

Position Summary

The House Manager is responsible for the planning, delivery, supervision, and evaluation of West End Cultural Centre’s bar, lobby and box office operations. The House Manager is responsible for ensuring that every event is properly staffed, volunteers are properly briefed, the bar is properly stocked and cleaned, that all ticket operations run smoothly and that all day-of-show issues are satisfactorily resolved. They will also work with venue renters to ensure that their events meet our professional standards. The House Manager works in cooperation with other venue staff to ensure all artists, patrons, volunteers and participants have a positive experience.

Reports to: Executive Director

Hours: Full Time salaried position. The successful candidate will be expected to work evenings, weekends and overtime when required.


  • Create Eventbrite reports
  • Co-ordinate ticket sales with marketing plans, show announcements
  • Monitor, track, report SOCAN
  • Manage West End interactions with Eventbrite
  • Manage West End clothing/merchandise
  • Recruit, retain volunteers
  • Schedule, co-ordinate, train volunteers
  • Schedule, co-ordinate, train volunteer crew chiefs
  • Schedule, co-ordinate, train house managers
  • Track volunteer shifts, maintain up-to-date volunteer database, contact lists
  • Hold monthly calendar meeting with crew chiefs, house managers
  • Administer volunteer comps
  • Fill in as needed for missing volunteers
  • Take bar inventory, order bar supplies, shipping/receiving
  • Co-ordinate Serving It Safe training
  • Develop bar sales strategies for each West End show
  • Establish, maintain best practices for bar service, cleanup
  • Provide and track liquor for artist hospitality
  • Stock coolers based on marketing and promotions
  • Organize/return cans for refund
  • Organize/teach bar point-of-sale system
  • Manage bar float, box office float, petty cash, ATM
  • Oversee all rentals and act as liaison between venue team and renters
  • Other duties as required


  • Completed post-secondary education.


  • Minimum one year of experience in a supervisory role
  • Minimum one year of experience in bartending, serving or similar role.
  • Experience in customer service
  • Experience working with communities with diverse needs

Skills Required

  • Ability to effectively communicate in an enthusiastic and engaging manner with volunteers and the public.
  • Creative approaches to problem solving
  • Ability to work independently and in a team environment with staff and volunteers
  • Public speaking skills
  • Strong oral and written communication skills
  • Leadership skills
  • Well-developed organizational skills and strategies
  • Cultural awareness and sensitivity to working with staff, volunteers and other stakeholders with a wide variety of needs

Skills Desired

  • Non-violent intervention training
  • First aid and CPR
  • Strong oral and written communication skills

To Apply
Forward resume and cover letter outlining suitability for this position to Jason Hooper, Executive Director, at

Applicant must demonstrate acceptable results on a Police Information/Vulnerable Sector Check and a Child Abuse Registry Check. Checks must be received in advance of start date.

Deadline: August 16, 2019, at 4:30pm

To apply for this job email your details to