School Office Assistant

The Royal Winnipeg Ballet is seeking part-time School Office Assistants to join our team. This role is suited for those looking to enhance their administrative skills while drawing on their customer service experience. Effective communicators, positive team players, and those who have a keen attention to detail are encouraged to apply. With your strong interpersonal skills, flexibility with shifting priorities, and timely decision-making, you will thrive in this role.

The Royal Winnipeg Ballet is committed to an inclusive and diverse environment that values, respects and supports all individuals. We aim to have a workforce representative of the diversity within our community and welcome and encourage applicants from various backgrounds, including women, Indigenous people, racialized people, disabled people, people of all sexual and gender identities and others who may contribute to further diversification endeavours.

The Position
As a School Office Assistant, you provide front-line, administrative, database, and project support for RWB School programming. In this position, you deliver exceptional customer service to parents and students by providing information related to School programs, classes, and activities.

Duties of The Role

• Provide excellent customer service and establish positive, professional relationships with students, parents, and other stakeholders.
• Manage incoming calls, emails, and in-person inquiries; provide information and timely support to current and prospective students and parents.
• Deliver timely outgoing communications such as class changes and cancellations.
• Process transactions in the database.
• Assist with the maintenance, accuracy, and security of organized student records and filing systems.
• Provide administrative and project support as required.
• Forward concerns raised by students and parents to required stakeholders as appropriate.
• Support registration activities and student intake.
• Provide front-of-house and backstage support at performances and events as required.
• Assist and support school events such as auditions, recitals, registration, open houses, and orientations.
• Ensure all communications, strategies, and actions support, protect, and nurture the RWB brand.

Working Conditions

A School Office Assistant works with standard office equipment and sits for long periods of time performing keyboarding activities. Success in this role requires ongoing communication with internal and external stakeholders, flexibility with shifting priorities, and timely decision-making. Hours of work are primarily evenings and weekends.

What You Bring

• Experience working in an office environment.
• Demonstrated knowledge of Microsoft Excel, Word, Outlook, and Teams.
• Excellent written and verbal communication skills.
• Keen attention to detail and sound problem-solving skills.
• Solid time management and multi-tasking skills.
• Working knowledge of Tessitura or a similar database system is an asset.
• The ability to speak and write in other languages is an asset.
• Experience and/or interest in the arts and cultural sector is an asset.

Application Instructions

If you would like to join us, tell us about yourself! Submit a cover letter highlighting your personality and fit for the role and resume directly to People Services at peopleservices@rwb.org. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Royal Winnipeg Ballet is committed to providing accessible employment while ensuring our recruitment process is barrier-free. Accommodations are available upon request for candidates participating in all aspects of the assessment and selection process. Requests for accommodation can be sent to peopleservices@rwb.org.

Closing Date:  September 10, 2024, 4:00 pm

As part of the Royal Winnipeg Ballet hiring process, successful candidates will be required to submit a satisfactory Criminal Background Check and Child Abuse Registry Check.