Job Board

Position Title:            Box Office Administrator
Reports To:               Manager, Finance & Administration
Term:                          Contract Position: May 4, 2026 – July 31, 2026 (13 weeks – 35 hours/week)

With one of North America’s premier outdoor music festivals as its signature event, the Winnipeg Folk Festival is a year-round, not-for-profit arts organization that presents live music, arts events, and education and outreach programs. The 51^st summer festival will be held July 9-12, 2026.

The Winnipeg Folk Festival is seeking a passionate and motivated team player to assist with Festival Box Office duties and provide administrative and logistical support. The selected candidate will gain experience working at Winnipeg Folk Festival’s vibrant office in the historic Exchange District of Winnipeg and join an organization that is committed to the community.

RESPONSIBILITIES

• Prepare and coordinate distribution of all festival access passes including sponsors, stakeholders, artists, and special guests. Track and distribute wristbands.
• Coordinate and report ticket sales associated with festival access passes
• Supervise Main Gate Box Office and Festival Campground Box Office during the Festival event in conjunction with the office coordinators, volunteer leaders, and contracted staff
• Assist in preparation of training materials for box office processes and organize volunteer training
• Assist with coordination of set-up and take-down of the festival Box Office
• Provide exceptional customer service to Festival stakeholders and ticket purchasers and resolve customer service issues as they arise
• Problem-solve as required

QUALIFICATIONS

• Excellent communication and customer service skills
• Organized, detail-orientated, with demonstrated attention to accuracy
• Ability to work calmly and efficiently under pressure and with a wide variety of colleagues, customers, suppliers, vendors, and volunteers
• Proficiency with Microsoft Office 365 including Outlook and Excel is required
• Demonstrated project management with the ability to prioritize tasks, deadlines and changing priorities
• Ability to work independently and consistently meet deadlines
• Mature, with sound judgment and a positive attitude
• Knowledge of the Winnipeg Folk Festival an asset

WORK SCHEDULE

During the weeks leading up to the Festival (May-July), longer hours, including some evenings and weekends, may be required. During Festival Week (6-13 July), the selected candidate will be required to work longer hours in an outdoor environment.

COMPENSATION

$19.20 per hour plus 4% vacation pay

APPLICATION PROCESS

The Winnipeg Folk Festival values the diversity of the community it serves and those who consider working with us. We welcome applications from those interested in working in an inclusive environment and will work with any candidates who require accommodation during this confidential process.

To apply, please send your resume and cover letter with “Box Office Administrator” in the email subject line to finance@winnipegfolkfestival.ca by March 15, 2026.