Job Board

Division: Marketing, Sales & Visitor Experience
Department: Visitor Services
Position Type: Part-Time, Permanent
Closing Date: 21/10/2026

Organization Summary:

The Manitoba Museum is the province’s largest award-winning heritage and science centre. It is unique
in its combination of human and natural history themes and renowned for its vivid portrayal of
Manitoba’s rich and colourful history, Planetarium shows, and Science Gallery exhibits. The Museum
features immersive dioramas, multi-dimensional interpretation, science and astronomy education, and
quality school and community programs. The Museum protects over 2.8 million artifacts and specimens
in its collections, including the Hudson’s Bay Company Museum Collection.

Position Summary:

Reporting to the Manager of Café & Visitor Experience, the Visitor Experience Associate is an outgoing
and sales-oriented individual with strong customer service and organization skills. This key front-line
position is the first point of contact for many Museum visitors and is responsible for processing admission,
membership, and merchandise sales promptly, as well as, creating a positive visitor experience. The
Associate provides visitor assistance and direction throughout the public areas of the Manitoba Museum
including the Box Office, Reception Desk, Planetarium entrance, Museum Shop, and visitor amenities, as
well as, works in close collaboration with the Membership & Data Coordinator. The Associate must
exercise professionalism, initiative, and sound judgment enthusiastically when working with internal and
external customers. Fluency in both official languages is considered an asset.

Criminal record, vulnerable sector and child abuse registry checks will be required of the successful candidate.

A Day in the Life – Visitor Experience Associate:
https://www.youtube.com/watch?v=uERQUkvYHck

Key Accountabilities & Typical Duties:

A. Priority 1: Facilitate a Positive Visitor Experience (40%)

To facilitate a positive experience for all visitors and internal and external customers to encourage repeat visits
and Museum loyalty (membership).
i. Maintain a constant staff presence in the appropriate public areas, provide crowd supervision, and greet
and engage the general public, members, school groups, and group tours in a positive enthusiastic manner.
ii. Assist in maintaining excellent housekeeping standards in frontline line areas at all times – including
ensuring workspaces and visitor amenities are well-stocked and accurate signage is visible to visitors.
iii. Respond to inquiries in person, over the phone, and through email by following proper Museum
procedures and communication etiquette.
iv. Respond to and resolve visitor inquiries, calling upon the appropriate Supervisor/Manager as needed.
v. Usher and supervise visitors in the Planetarium Theatre, open/close theatre doors in between shows,
and examine and scan tickets and membership cards for entry using the ticket scanners.
vi. Make public and Planetarium show announcements over the loudspeaker.
vii. Stay up to date on Museum events, promotions, and procedures to inform and assist visitors.
viii. Provide general information and direction to visitors about other tourist attractions in Manitoba.
ix. Assist in providing instructions, assistance, and guidance to visitors in the event of an emergency.
x. Communicate malfunctioning equipment to the appropriate Supervisor/Manager.

B. Priority 2: Process Box Office & Museum Shop Sales (40%)

To process admission, membership, and Shop merchandise sales in a timely and accurate manner with the goal
of increased sales.
i. Conduct opening and closing procedures on cash registers, prepare bank coin orders, reconcile daily
records for cash-outs, and prepare daily deposits.
ii. Maintain a high accuracy rate by entering customer details into the database, processing various
payment/paperwork forms with efficiency, and following proper payment handling procedures.
iii. Process Box Office admission sales to all permanent venues and temporary exhibitions including control
and maintenance of payments using Tessitura and Sales Point-of-Sale (POS) hardware and software.
iv. Use appropriate selling techniques to engage visitors in Shop products, process sales and perform
inventory control management (pricing, merchandising, and invoicing), as well as, the control and
maintenance of payments using Counterpoint and Point-of-Sale (POS) hardware and software.
v. Tactfully up-sell admission tickets to memberships and recommend additional sales options to visitors
such as Shop products and special events or programs dependent on visitor needs to maximize revenue
per transaction.

C. Priority 3: Support of Department and Organization (15%)

To provide support within the Visitor & Member Services department, as well as, for various Museum
departments to assist in the organization’s ability to function more effectively.
i. Visitor & Member Services: Checking reception voicemails/emails and calling in other Visitor Services
Associates on days a Supervisor/Manager is not scheduled to work, accepting deliveries at the front desk,
and preparing membership letter mailings.
ii. Programs/ Rentals/Events:
a. Processing customer payments at the Box Office ensuring that all internal procedures are
properly followed.
b. Provide logistical support and services for Museum internal events, including setup and
takedown of equipment/ bar; bartending using the shop point of sale system; and
troubleshooting as required.
c. Assist caterer and other outside vendors during rentals, including liaising between client and
caterer during the event; and clean up at end of the event.
iii. Volunteer Services: Assist with the training and supervision of volunteers in the Museum Shop.
iv. Marketing: Assist with visitor feedback surveys/contests and flyer distribution preparation as required.

D. Priority 4: Other (5%)

i. To provide support to other staff members with other duties as reasonably assigned.

Minimum Required Qualifications:

Education, Training and Experience

ii. Completion of high school diploma
iii. Minimum one year of experience in a retail/sales work environment using a Point-of-Sale (POS) system
iv. Minimum one year of experience handling/accounting for various forms of payment, or
v. An equivalent combination of education and experience
vi. Experience working in a museum or non-profit organization is considered an asset
vii. Experience working in a unionized environment is considered an asset
viii. Smart Choices Certificate is considered an asset

Skills, Abilities and Knowledge

i. An enthusiastic and friendly manner with a genuine desire to provide outstanding customer service
ii. Effective written/oral communication, interpersonal, organization, and mathematical skills
iii. Demonstrated ability to engage effectively with culturally diverse audiences/audiences of varying age
iv. Demonstrated understanding of retail sales principles, customer service practices, and ability to recognize and
capitalize on sales opportunities
v. Basic cash handling skills and understanding of security practices in a sales environment
vi. Demonstrated knowledge and skill in Microsoft Office and Windows applications
vii. Ability to multi-task, work as part of a team, and take initiative independent of direct supervision
viii. Ability to creatively problem solve and work under pressure to meet tight deadlines
ix. Ability to remain calm in stressful situations and be flexible to last-minute requests
x. Demonstrated knowledge and understanding of the requirements of proper business demeanor, including
professionalism, conscientiousness, reliability, punctual attendance, and appropriate time management
xi. Fluency in French and/or an alternative language is considered an asset
xii. Experience in maintaining accurate database records and merchandising displays is considered an asset
xiii. Experience working with and managing volunteers is considered an asset

Working Conditions and Physical Demands:

The physical demands and work environment described here are representative of what an employee encounters
while performing the essential functions of this position:
i. Ability to exert up to 10lbs of force and occasionally lift/move objects up to 30lbs, such as boxes
ii. Ability to sit and/or stand for at least 2 consecutive hours
iii. May occasionally involve stooping, kneeling, bending, crouching/squatting, pushing/pulling, reaching
above the shoulders, and climbing ladders
iv. Operation of standard office equipment is required (i.e. phone, computer, copier, etc.)
v. Day-to-day moderate noise in open setting; exposure to loud noise may occur due to large groups or
special events

Conditions of Employment:

i. Must be available to work 3-5 shifts per week during the Museum’s regular operating hours including
weekdays, weekends, and holidays
ii. Must be available to occasionally work late evenings, early mornings, and split shifts as required
iii. Clear Child Abuse Registry Check and Criminal Record Check with Vulnerable Sector Check

This is a part-time permanent position beginning as soon as possible. Fluency in both official languages is an asset. The
incumbent will report to the Manager of Café & Visitor Experience. The pay is $17.27 per hour. Availability for weekend
(Saturday & Sunday), weekday, and occasional evening shifts is essential. Applications will be received until 4:30 pm
on October 21, 2026, or until the position is filled.

Please submit your resume including a cover letter and schedule availability to:
Manager of Volunteer & Employee Relations
The Manitoba Museum
190 Rupert Avenue
Winnipeg, Manitoba R3B 0N2
hr@manitobamuseum.ca
Fax: (204) 942-3679

The Manitoba Museum is committed to inclusion and employment equity and welcomes diversity in the workplace. The Manitoba Museum recognizes the importance of building a workforce reflective of the visitors it serves. Therefore, the Manitoba Museum
supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons
with disabilities, visible minorities).
Employment Equity is a factor in selection for this position. Consideration will be given to Indigenous people, visible minorities and persons with disabilities. All applicants are encouraged to self-identify if they are members of the designated groups (women,
Indigenous people, persons with disabilities, visible minorities) in their application.