Customer Service Associate

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Work in a challenging, fast-paced environment where no day is the same
• Advance into mechanic, driver or customer service roles
• Work with an incredible team of people in a safety-focused culture

Sunbelt Rentals -the fastest growing rental business in North America- is seeking a Customer Service Representative.
The Customer Service Representative is empowered to provide exceptional, professional and efficient service to all customers in the rental of construction/industrial equipment and store items. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.

Responsibilities

• Be the main point of contact between Sunbelt Film & TV and our customers for long and short format productions
• Work closely with the business leaders to ensure a stellar customer experience at all levels of production
• Advise of any issues likely to affect the quality of service that we provide to our customers
• Including but not limited to the sourcing and rental of specialized, location and short-stocked equipment
• Review returns applied to inventory management system by Rentals Desk staff to ensure accuracy
• Assist the other members of the team including WSE and LES from other WFW markets as needed

The Ideal Candidate

• Robust computer skills, Microsoft Office
• 3-5 years’ experience with Data Base/inventory management systems
• Project/task management applications (Salesforce considered an asset)
• Minimum 5 years CSR-related experience
• Knowledge of film industry equipment an asset(Lighting, Grip, Power, Cable and distribution and Dimming/lighting control)
• Willing and able to work outside of regular hours, when necessary
• Sales experience considered an asset

We Support our Team before anything else – Join us, you will be able to

• Enjoy competitive wages and a comprehensive benefits program
• Prescription, paid sick day & vacation, vision coverage, short- & long-term disability coverage
• Group RRSP plan, company-wide profit-sharing program
• Tuition & Fitness reimbursement; Boots Allowance program
• Develop new skills for a career track in equipment rental industry
• We promote from within; you can explore your career to level up and get prepared for various roles
• Work with incredible team of people in a safety-driven culture
• Social committee with various events; We act with integrity and follow through on our commitments with high level of engagement
• We strive to build safe, healthy, inclusive, and sustainable communities

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodation may be made to comply with applicable laws.

Sunbelt requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with WFW is contingent on the satisfactory completion of a pre-employment background check.

Sunbelt is an equal opportunity employer — women, people with disabilities, Aboriginal peoples, and visible minorities are welcome to apply.

To apply, please submit your resume through the website.

Actual Pay Range: $28.00  – $35.00

Closing Date: Open until filled.